Privacy policy

Last updated: February 5, 2026

Surj Performance LLC (DBA Surj Stix) respects your privacy. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or make a purchase from our store powered by Shopify.

CONTACT INFORMATION If you have questions, would like to make a complaint, or wish to exercise your privacy rights, please contact us:

• Entity: Surj Performance LLC (DBA Surj Stix)
• Address: 350 School House RD Suite G, Hockessin, DE 19707
  
• Email: info@surjstix.com
• Phone: +1 (732) 614-0458

1. INFORMATION WE COLLECT

We collect specific information to provide our services, process orders, and improve your experience.

• Contact Information: Name, billing address, shipping address, phone number, and email.
• Order Information: Payment details (processed securely), order history, cart contents, and returns/exchange data.
• Device & Usage Data: IP address, browser type, time zone, and how you interact with our site (collected automatically via cookies and similar technologies).

2. HOW WE USE YOUR INFORMATION

We use your personal information to:

• Provide Services: Process payments, fulfill orders, arrange shipping, and handle returns.
• Communicate: Provide customer support and send order updates.
• Marketing: With your consent, send promotional emails or text messages and show you relevant advertising.
• Improvement & Security: Analyze site usage to optimize our store, detect fraud, and ensure the security of our services.

3. DISCLOSURE OF INFORMATION

We may share your information with third parties for legitimate business purposes:

• Service Providers: We use Shopify to power our online store. We also share data with payment processors, shipping carriers, and fulfillment partners to execute our contract with you.
• Marketing Partners: We may share data with advertising partners to show you relevant content. You can opt-out of targeted advertising.
• Legal Compliance: We may disclose information to comply with applicable laws, respond to subpoenas, or protect our rights and safety.

4. YOUR RIGHTS & CHOICES

Depending on your location, you may have the following rights regarding your personal data:

• Access & Correction: Request a copy of your data or correct inaccuracies.
• Deletion: Request that we delete your personal information.
• Opt-Out: Opt-out of the "sale" or "sharing" of personal information for targeted advertising. We recognize the Global Privacy Control (GPC) signal.
• Withdraw Consent: Unsubscribe from marketing communications at any time via the link in our emails.

To exercise these rights, please contact us at info@surjstix.com.

5. SECURITY & RETENTION

We implement appropriate security measures to protect your information. However, no electronic transmission is 100% secure. We retain your personal information only as long as necessary to fulfill your orders, maintain your account, or comply with legal obligations.

6. CHILDREN'S PRIVACY

Our services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.

7. UPDATES

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Updates will be posted on this page.

We respect your privacy. Your personal information will never be sold, rented, or traded to third parties. Any information you provide is used solely to process your requests, improve our services, and communicate with you as outlined in this Privacy Policy.

8. TEXT MESSAGE (SMS) CONSENT & COMMUNICATIONS

SMS Opt-In Details

Surj Performance LLC (DBA Surj Stix) collects SMS consent only through voluntary opt-in. Users must actively check an unchecked SMS consent checkbox on our website forms to agree to receive text messages.

Consent to receive SMS messages:

• Is not required as a condition of purchase
• Is separate from email marketing consent
• Is recorded and stored to document opt-in status

By opting in, you agree to receive recurring automated marketing and/or transactional text messages from Surj Performance LLC (DBA Surj Stix).

Messages may include:

• Marketing messages (promotions, discounts, product announcements)
• Transactional messages (order confirmations, shipping updates, account notifications, customer service messages)

Message frequency varies. Message and data rates may apply depending on your wireless carrier plan.

You may opt out at any time by replying STOP to any message. After sending STOP, you will receive a confirmation message and no further messages will be sent unless you opt in again.

For assistance, reply HELP or contact info@surjstix.com or +1 (732) 614-0458.

Mobile Information Sharing Statement

We do not sell, rent, trade, or otherwise transfer your mobile phone number or SMS consent information to third parties for marketing or promotional purposes.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

We may share limited information with service providers (such as SMS delivery platforms) solely to operate and support our messaging services.